To do this, open Malwarebytes and navigate to Settings> Protection and use the drop-down menu under Potentially Unwanted Programs (PUPs) in the Potential Threat Protection section to change the setting to Ignore Detections (or Warn User if you still want them detected but don't want it to automatically quarantine them so that you may decide how each detection is handled this also extends to scanning as well). Second, you can disable detection of PUPs permanently if you don't want Malwarebytes detecting Potentially Unwanted Programs and just want it to focus on actual malware.

This software is detected as PUP (Potentially Unwanted Program) which simply means that it fits Malwarebytes criteria for this category, not that it is necessarily a threat, scam or virus (in fact, if any of those were true, it would be identified as actual malware, not PUP and detection for it would show in RED, not ORANGE), however if you wish to use this software you have several options:įirst, you may temporarily disable the Malware Protection component of Malwarebytes during installation to keep it from blocking and quarantining the program during install, then exclude it as detailed later in this post. Before submitting your reply, be sure to enable 'Notify me of replies' like so:Ĭlick 'Reveal Hidden Contents' below for details on how to attach a file:

Please attach the file in your next reply.

You will be presented with a page stating, ' Welcome to the Malwarebytes Support Tool!'Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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